The Customer Experience

Join us in Glasgow on July 16th for a day of insights that matter to your bottom line.

"The Customer Experience" brings together telecom innovators who are navigating the real challenges of our industry. Our expert panels will discuss:

AI and Consumers - Beyond the chatbot hype, discover which AI implementations are genuinely transforming customer interactions. Explore how search behavior is evolving as consumers increasingly bypass traditional channels, potentially reshaping SEO strategy and affiliate relationships.

Growing Altnet Value - Learn practical approaches for upselling customers while competing against incumbents with bundled offerings. Evaluate which premium services and loyalty programs actually drive retention versus those that merely complicate your marketing materials.

Multi-Dwelling Units - Gain insights from Altnets who have successfully navigated the MDU landscape despite significant access barriers. Understand the regulatory support needed to improve service delivery in these challenging but potentially lucrative urban environments.

Infrastructure Sharing - Assess the real-world impact of the revised code of practice on customer perception and service quality. Examine how collaborative frameworks can help the industry avoid past missteps while delivering the connectivity experiences customers increasingly demand.

Interactive discussions encourage honest questions, while generous networking breaks give you the chance to connect with potential partners.

Fresh perspectives. Actionable strategies. A worthwhile day away from the office.

Altnet Operators are welcome to join the event free of charge. Please contactcharissa@inca.coopfor more information.

£145 - INCA Members

£220 - Non Members

INCA members should use their discount code to access member pricing. Please contactcharissa@inca.coopwith any questions.